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  1. #1
    2 Star Lounger
    Join Date
    Nov 2011
    Berkshire, UK
    Thanked 10 Times in 2 Posts

    Hotspot connected ...but no internet access

    I have an o2 dongle with payg sim number which is supposed to give me unlimited access at BTopenzone hotspots, using wi-fi (not the dongle).

    My Win7 laptop easily connects and the BT website opens in my Firefox browser where I could buy access or log in with my account. I click on o2 as my provider and then am asked for my o2 number. Type it in ... and nothing happens. After a while, a message in my system tray pops up, 'No Internet access' although I'm still connected.

    o2 help line said they would get the tech team to reset the MAC address, which I assume they did. Still no joy.

    Anyone had a similar experience on know of a possible solution? I've looked at my firewall settings, but not sure what I was doing, so 'restored defaults'.


  2. #2
    WS Lounge VIP
    Join Date
    Dec 2009
    Thanked 1,116 Times in 1,039 Posts
    If you are getting the BT site then wireless is working, you just need access beyond the BT site.
    Have you asked BT?

    cheers, Paul

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