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  1. #1
    2 Star Lounger
    Join Date
    Dec 2009
    Thanked 5 Times in 4 Posts

    Any reason NOT to change default Comcast gateway password?

    Comcast was out here investigating a frightfully slow internet response that developed and in the process I switched from their single to their dual channel gateway (modem+router). In going over the final details, the tech handed me a slip with the usual IP address and default credentials to manage the router. I remarked "Of course, I'll change the password immediately". His response was, no, don't do that, the first thing they tell us at training is to NEVER change the admin password on the router. Apparently, this prevents them from logging in to the router for customer service

    Well, my jaw dropped, but I'm wondering if something has changed about the security on newer routers that would prevent someone on the 'net side of the modem from being able to access the router via the default login and password. Or was this just Comcast's way of making it easier on themselves?

  2. #2
    Super Moderator
    Join Date
    Jun 2011
    New England
    Thanked 725 Times in 638 Posts
    No, that was BS. Comcast recommend changing the admin password:

    "For your security, we recommend changing both the default login and password on your router to something only you will know."

    They still have access to reset or update the modem anyway.

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    Fascist Nation (2016-03-04),imjcarls (2016-03-03)

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