Results 1 to 8 of 8
  1. #1
    Bronze Lounger
    Join Date
    Jan 2001
    Location
    Virginia, USA
    Posts
    1,560
    Thanks
    37
    Thanked 1 Time in 1 Post

    Remotely helping friend setup her new Win10 laptop

    My 84-yr-old friend who lives two states away has bought a new laptop (Win 10), and she wants me to help her set it up. She has done nothing more with it than bring it home and take it out of the box. I'm just trying to collect my thoughts, and I'd like some friendly tips on how to proceed. We'll be doing this by phone, by the way. Thanks, friends!

  2. #2
    Super Moderator RetiredGeek's Avatar
    Join Date
    Mar 2004
    Location
    Manning, South Carolina
    Posts
    10,013
    Thanks
    423
    Thanked 1,608 Times in 1,452 Posts
    Caesar3,

    My recommendation would be to talk her through loading TeamViewer then you can do the rest remotely.

    HTH
    May the Forces of good computing be with you!

    RG

    PowerShell & VBA Rule!

    My Systems: Desktop Specs
    Laptop Specs

  3. The Following User Says Thank You to RetiredGeek For This Useful Post:

    Caesar3 (2016-05-21)

  4. #3
    5 Star Lounger
    Join Date
    Dec 2009
    Location
    Paducah, Kentucky
    Posts
    651
    Thanks
    49
    Thanked 112 Times in 107 Posts
    I'll second that! Teamviewer is an excellent choice.

  5. #4
    WS Lounge VIP
    Join Date
    Dec 2009
    Location
    Earth
    Posts
    9,121
    Thanks
    64
    Thanked 1,125 Times in 1,048 Posts
    Good luck connecting to the internet to download TV?

    cheers, Paul

  6. #5
    Super Moderator RetiredGeek's Avatar
    Join Date
    Mar 2004
    Location
    Manning, South Carolina
    Posts
    10,013
    Thanks
    423
    Thanked 1,608 Times in 1,452 Posts
    Quote Originally Posted by Paul T View Post
    Good luck connecting to the internet to download TV?

    cheers, Paul

    Paul,

    The standard Widows setup procedure should take care of that, of course assuming she already has a modem and/or router, and should not be too hard to talk her through that.

    HTH
    May the Forces of good computing be with you!

    RG

    PowerShell & VBA Rule!

    My Systems: Desktop Specs
    Laptop Specs

  7. #6
    Bronze Lounger
    Join Date
    Jan 2001
    Location
    Virginia, USA
    Posts
    1,560
    Thanks
    37
    Thanked 1 Time in 1 Post
    TeamViewer! Of course! Brilliant idea—thanks!

  8. #7
    Bronze Lounger
    Join Date
    Jan 2001
    Location
    Virginia, USA
    Posts
    1,560
    Thanks
    37
    Thanked 1 Time in 1 Post
    TeamViewer is wonderful! I was amazed at how easy it was to use. The job would have been impossible without it. Thanks again for the recommendation.

  9. #8
    Silver Lounger RolandJS's Avatar
    Join Date
    Dec 2009
    Location
    Austin metro area TX USA
    Posts
    1,923
    Thanks
    111
    Thanked 145 Times in 142 Posts
    After installing Teamviewer on all three computers, I found it easier to have Teamviewer logged in already in FF or IE or GChrome. Then, from the computer being the boss, I click on the computer to be bossed.
    Offering the above as just one EZ way to connect.
    "Take care of thy backups and thy restores shall take care of thee." Ben Franklin revisited.
    http://collegecafe.fr.yuku.com/forum...-Technologies/
    Backup, backup, backup! -- Lady Fitzgerald (sevenforums)
    Clone or Image often! Backup, backup, backup, backup... -- RockE (Windows Secrets Lounge)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •