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  1. #1
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    Random Outlook 2013 crashes while editing an email

    Four months ago, I moved to a new computer. I have the Office 2013 32-bit standalone package, not subscription, installed on a WIN7 Pro 64-bit system. Everything is working perfectly, except that I get random crashes when editing an email. Sometimes the crash is graceful, bring up the "Not Responding" window, and then it will restart automatically. Other times, it is a hard program crash, and I need to kill it using the Task Manager. It normally happens if I am writing a long email. Perhaps 15 minutes or more in point of time, sometimes longer. There is no obvious action which brings this on. I can be typing, saving, or doing nothing. No other part of Outlook or Office has ever done this.

    There seem to be a small number of similar cases, with various reported fixes. I have tried:

    Repairing the PST file.
    Turned off hardware acceleration.
    Created a new Outlook profile.
    Created a new system account.
    Did an Office in place repair.
    Removed the nickname file.
    Verify that all the relevant drivers, such as graphics, are current.
    Turned on/off/changed the automatic draft saving feature.

    Things are better now, as it happens less often, but as a 20 year+ Outlook user, I have never had this happen before. I found a couple of similar "nothing works" reports, one of which had upgraded to Office 2016 and was surprised to find the same problem.

    Any suggestions on other things to try?

  2. #2
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    Check the permissions on the Office/Outlook temporary folder.
    Joe

  3. #3
    Star Lounger
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    Thanks for the suggestion. Checked, and it shows Full Privileges.

  4. #4
    WS Lounge VIP mrjimphelps's Avatar
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    Create a new PST file, open it in Outlook, then manually move all of your email from the current PST file to the new PST file. In this way, if the current PST file is somehow corrupt, you will leave the corruption behind and start with a brand new PST file.

    You can then switch to the new PST file as your default PST file.

  5. #5
    Star Lounger
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    Left that out of the list of things I have already done, but thanks for the suggestion. Didn't help.

  6. #6
    5 Star Lounger Vincenzo's Avatar
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    Try disabling your Outlook add ins.
    Options/Add ins At the bottom Manage Add ins

  7. #7
    Star Lounger
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    Thanks, did that as well. Nothing checked.

  8. #8
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    Have you tried uninstalling and reinstalling Office?
    Joe

  9. #9
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    Hello,

    Run outlook /safe

    And then disable all un wanted plugins.
    Regards
    JAMG

  10. #10
    Star Lounger
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    Quote Originally Posted by justamsguy View Post
    Hello,

    Run outlook /safe

    And then disable all un wanted plugins.
    Regards
    JAMG
    Thanks, but ALL plugins are disabled.

  11. #11
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    I have found, at least every time I have checked, that the crash occurs when writing to one of the PST files. Note that it does not crash every write, only that when it does, the time stamp matches. SCANPST does not show any errors, or says there are minor ones which do not need fixing.

    I have "solved" the problem by saving the draft frequently, and also using a batch file which stops the hung process and restarts Outlook with one click.
    Last edited by Tregonsee; 2017-08-04 at 08:13. Reason: Clearity

  12. #12
    WS Lounge VIP mrjimphelps's Avatar
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    Great catch on correlating the time of the crash to the time Outlook was writing to the PST file.

    I wonder if perhaps the PST file has too much data in it. I'm doubtful of this, but you never know. I believe they can hold up to around 50 GB. A way you can make sure that you don't reach the limit and therefore risk corrupting your PST file is to limit the size of the PST file to a size which is below the maximum, say, to 40 GB. In this way, Outlook will stop it from writing to the PST file before it ever reaches the maximum capacity. This post will tell you how to set the maximum size allowed for your PST files.

    Another possibility is that maybe there's a bad spot on the hard drive where the PST file resides; but you have created a new PST file and moved the data from the old to the new, so that is not likely. (In other words, there would have to be two bad spots - one at each PST file.)
    Last edited by mrjimphelps; 2017-08-04 at 18:26.

  13. #13
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    Hadn't thought about a size limit. "Unfortunately" the largest PST file is 2.3 GB, so I am well below the maximum. Thanks for the suggestion, though. Someday, I will get to the bottom of this.

  14. #14
    WS Lounge VIP mrjimphelps's Avatar
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    Yes, you are well below the maximum size that a PST file can be. However, I would still suggest that you add the max size and warning size settings that I linked to above, and make them bigger than 2.3 GB. I would set these two settings to somewhere around 20 GB. In this way, you can know that there isn't a PST size setting somewhere which is causing this problem.

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