Results 1 to 12 of 12
  1. #1
    New Lounger
    Join Date
    Aug 2013
    Posts
    10
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Outlook 2016 thinks I'm offline or not connected to the internet

    yet I am online and connected to the internet as half of my emails do download content (images) fine, but the others have a message stating "Some of the content in this message couldn't be downloaded because you're working offline or aren't connected to a network".

    Very weird. This used to work fine months ago, now my only option is to view the message in a browser window, no thanks. Could it be I need to mark those senders as trusted? But I can't find a way to do that now, whereas this option used to work before. OTOH I recall a clickable option to download pictures from messages that weren't marked as trusted but this also seems to have gone away.

    I'm open to any and all suggestions.

    Thanks,

    Norm

  2. #2
    WS Lounge VIP Coochin's Avatar
    Join Date
    Jun 2014
    Location
    Queensland, Australia
    Posts
    2,514
    Thanks
    38
    Thanked 373 Times in 326 Posts
    See if this uTube video helps: Learn Outlook 2016, Working Offline
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    Confuscius said: "no use running harder if you're on the wrong road" and "any problem once correctly understood is already half-solved".

  3. #3
    Super Moderator RetiredGeek's Avatar
    Join Date
    Mar 2004
    Location
    Manning, South Carolina
    Posts
    10,081
    Thanks
    428
    Thanked 1,621 Times in 1,462 Posts
    Quote Originally Posted by Lightrain View Post
    Could it be I need to mark those senders as trusted? But I can't find a way to do that now, whereas this option used to work before.
    SafeSender.PNG

    Move your mouse over the info line (highlighted in blue) and Right-Click to get the Safe Sender option.

    HTH
    May the Forces of good computing be with you!

    RG

    PowerShell & VBA Rule!

    My Systems: Desktop Specs
    Laptop Specs

  4. #4
    WS Lounge VIP Coochin's Avatar
    Join Date
    Jun 2014
    Location
    Queensland, Australia
    Posts
    2,514
    Thanks
    38
    Thanked 373 Times in 326 Posts
    Quote Originally Posted by RetiredGeek View Post
    SafeSender.PNG

    Move your mouse over the info line (highlighted in blue)...
    Looks yellow to me, not blue. Senior moment?
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    Confuscius said: "no use running harder if you're on the wrong road" and "any problem once correctly understood is already half-solved".

  5. #5
    Super Moderator RetiredGeek's Avatar
    Join Date
    Mar 2004
    Location
    Manning, South Carolina
    Posts
    10,081
    Thanks
    428
    Thanked 1,621 Times in 1,462 Posts
    Quote Originally Posted by Coochin View Post
    Looks yellow to me, not blue. Senior moment?
    Maybe for you, read post #3 carefully.
    May the Forces of good computing be with you!

    RG

    PowerShell & VBA Rule!

    My Systems: Desktop Specs
    Laptop Specs

  6. #6
    WS Lounge VIP Coochin's Avatar
    Join Date
    Jun 2014
    Location
    Queensland, Australia
    Posts
    2,514
    Thanks
    38
    Thanked 373 Times in 326 Posts
    Quote Originally Posted by RetiredGeek View Post
    Maybe for you, read post #3 carefully...
    I don't see an "info line", and the only highlighted line I see is "Add Sender to Safe Senders List".
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    Confuscius said: "no use running harder if you're on the wrong road" and "any problem once correctly understood is already half-solved".

  7. #7
    Super Moderator RetiredGeek's Avatar
    Join Date
    Mar 2004
    Location
    Manning, South Carolina
    Posts
    10,081
    Thanks
    428
    Thanked 1,621 Times in 1,462 Posts
    Where it says, "click here to view in web browser".
    May the Forces of good computing be with you!

    RG

    PowerShell & VBA Rule!

    My Systems: Desktop Specs
    Laptop Specs

  8. #8
    WS Lounge VIP Coochin's Avatar
    Join Date
    Jun 2014
    Location
    Queensland, Australia
    Posts
    2,514
    Thanks
    38
    Thanked 373 Times in 326 Posts
    Quote Originally Posted by RetiredGeek View Post
    Where it says, "click here to view in web browser".
    Does'nt say "click here to view in web browser" only "View in Browser" but that choice is not highlighted.
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    Confuscius said: "no use running harder if you're on the wrong road" and "any problem once correctly understood is already half-solved".

  9. #9
    5 Star Lounger
    Join Date
    Jan 2010
    Location
    Fort McMurray, Alberta, Canada
    Posts
    739
    Thanks
    76
    Thanked 93 Times in 88 Posts
    Does'nt say "click here to view in web browser"...
    You are focusing on the dialog RG clicked to bring up. Look above that.

  10. #10
    New Lounger
    Join Date
    Aug 2013
    Posts
    10
    Thanks
    0
    Thanked 0 Times in 0 Posts
    The safe senders was a long shot, I don't really want to mark any email as a safe sender when I haven't dealt with them before. Besides when I right click on the blue line the only option I see is View in Browser. Since the email is from a source I don't recognize I can't see most/all of the message in preview and am not willing to open in a browser for paranoid safety fears.

    The real problem is the second line in blue "Some of the content in this message couldn't be downloaded because you're working offline or aren't connected to a network". But I am not working offline, and I am connected to a network or I wouldn't have received the email in the first place. I'd say 75% of my emails work (receive) fine with no mention of offline or no network.

    Arrrrrrgggggggg (pulling out hair)

    Thanks,

    Norm

  11. #11
    New Lounger
    Join Date
    Aug 2013
    Posts
    10
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Sorry didn't help. I am somewhat familiar with offline use. My real problem I guess is with the second line "Some of the content in this message couldn't be downloaded because you're working offline or aren't connected to a network". But I am not working offline, and I am connected to a network or I wouldn't have received the email in the first place. I'd say 75% of my emails work (receive) fine with no mention of offline or no network.

    Thanks,

    Norm

  12. #12
    5 Star Lounger Vincenzo's Avatar
    Join Date
    Mar 2004
    Posts
    734
    Thanks
    128
    Thanked 16 Times in 15 Posts
    Have you tried reinstalling Outlook/Office?

    Or you could also try a repair. I've not done that on Office 2016 but on the earlier versions you do that from Control Panel/Programs and Features.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •