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  1. #1
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    Facebook account locked out repeatedly in Windows 10

    I have been dealing with repeatedly being locked out of Facebook for about a month now.

    When I get a Notification in email, I'll click that link. Then I'm directed to a "Your Account is Temporarily Locked" notification. With a 'Continue' button.

    When I click Continue, I'm taken to a page that says this:

    Was This You?
    Please review this recent login and let us know if it was you.
    36 minutes ago
    San Antonio, TX, United States
    Chrome on Windows

    It also has a 'See More' tab that shows this:

    40.107.222.15

    Which is an IP that resolves to Microsoft as the ISP. I'm in Houston.

    If I reset my password, the entire process will repeat. Ad infinitum...

    I thought maybe I'd figured out to clear my Facebook Cookies, but it came back maybe a little later than normal. I use Firefox.

    I'm suspecting that maybe something about my Windows 10 install is logging in,thus the IP address. but I can't imagine (or determine) what that is.

    Anybody got any ideas? Or maybe seen this?

    Thanks,

    -Kyle

  2. #2
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    If that IP address is MS then you may have added a gmail account to your Outlook, so the MS server is attempting to connect to facebook using an old password - can you connect to FB from a mail client?

    cheers, Paul

  3. #3
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    I've been getting the same, and I'm almost certain it's due to "safelinks" in emails via Outlook.com. Not sure exactly when it started, or if it's possible to opt out, but I would strongly suggest that's the cause.

  4. #4
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    The issue has been around for a couple of months (since SafeLinks arrived on Outlook.com): Outlook Safelinks Protection and Facebook Logins from email messages

    The only way to disable SafeLinks in Outlook.com email messages is to request via a Help link that they are turned off: ATP safe links policies somehow applied to Hotmail now?

    The SafeLinks feature has been unpopular with some, for well-articulated reasons, for about 18 months: Microsoft Advanced Threat Protection is a disaster

    It looks like this only applies to Office 365 subscribers:

    Can I deactivate these security features?
    To provide the best protection for your account, these features are on by default and not designed to be turned off. You can contact our customer service team via in-product support to have them deactivate the features on your behalf, but we do not recommend it.

    Advanced Outlook.com security for Office 365 subscribers

    It seems that FaceBook should be able to take this into account somehow, although I'm not sure how exactly; no doubt it would require some cooperation between Microsoft and FaceBook.

  5. #5
    New Lounger
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    Quote Originally Posted by Paul T View Post
    If that IP address is MS then you may have added a gmail account to your Outlook, so the MS server is attempting to connect to facebook using an old password - can you connect to FB from a mail client?

    cheers, Paul
    This is quite a whirlwind to me...

    My Outlook is messing up Facebook because it's querying Google? I do have my Hotmail account pulling my Gmail, via IMAP, in to it.

    How does that work, exactly?

    On another note, I found that my laptop DID have the Microsoft Store Facebook app installed, so I uninstalled it. I haven't gotten brave enough to try it on my laptop again yet, since it's been working OK on my (antique) desktop and I needed to wish a couple Happy Birthday's and check a few posts.

    I'll give it a whirl pretty quick.

    Thanks for the replies!

    -Kyle
    Last edited by kpeters59; 2018-01-09 at 22:04. Reason: Improve phrasing...

  6. #6
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    Do you subscribe to Office 365 and use an Outlook.com email account?

  7. #7
    New Lounger
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    No.

    Primarily my 20+ year old Hotmail account.

    I went ahead and logged in with the errant laptop and got this:


    Did you recently log into Facebook?

    Hi Kyle,

    Your account was recently accessed from a link in an email we sent you. If this was you, you can safely ignore this email. If this wasn't you, let us know.

    New Login

    January 9, 2018 at 8:44pm

    Near Mission Bend, TX, United States

    Firefox on Windows

    If this wasn't you, let us know.



    That's much more in line with expected results!

    -Kyle

  8. #8
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    Quote Originally Posted by kpeters59 View Post
    This is quite a whirlwind to me...
    My Outlook is messing up Facebook because it's querying Google?
    Sorry, I typed first, proof-read and then forgot to remove first reference to gmail. Basically ignore that post.

    cheers, Paul

  9. The Following User Says Thank You to Paul T For This Useful Post:

    kpeters59 (2018-01-10)

  10. #9
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    Well, unfortunately, it returned...Dang It!

    -Kyle

  11. #10
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    Do you have Facebook set to automatically log you in?

    Log out, rather than just closing the browser, so Facebook will actually log you out. See if that stops the problem.

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