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  1. #1
    Star Lounger
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    Jan 2001
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    Enter key doesn't work - no hard returns (Word 97/SR-2)

    All right... Here's a weird one. Has anyone ever heard of the Enter key not producing hard returns? This is for a laptop user, and the Enter key works for dialog boxes and such, but does not give hard returns in Word. I've been to the Microsoft site, but I must not be putting in the right key words - no info. returned. If anyone has any ideas they would be much appreciated! Thanks! <img src=/S/dizzy.gif border=0 alt=dizzy width=15 height=15>

  2. #2
    Uranium Lounger
    Join Date
    Dec 2000
    Los Angeles Area, California, USA
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    Re: Enter key doesn't work - no hard returns (Word 97/SR-2)

    Are there other symptoms? Is Word the only application that this is happening to? I would try to go through the steps involved in tracking down a corrupt normal template & seeing if an add-in has changed anything. i.e.
    1. Start Word by going to Start/Run & typing

    winword.exe /a

    & pressing enter. If this cures the problem, then it's either the normal template or an global add-in.

    2. With Word closed, find & rename it to normal.old. Then restart Word. If this doesn't work...

    3. Go to your startup folder for both Word & for Office & temporarily remove all your add-ins. Restart Word. If that works, then put the add-ins back 1 at a time until you find the problem.

    Hope this helps.

  3. #3
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Silicon Valley, USA
    Thanked 94 Times in 90 Posts

    Re: Enter key doesn't work - no hard returns (Word 97/SR-2)

    It's possible that Enter was inadvertently assigned to a different command or disabled. Does pressing Enter in the document do anything at all?

    There is a technique using VBA to clear a key assignment. Hopefully this will free up the Enter key for its original function.

    1. <LI>In Word, press Alt+F11 (or choose Tools|Macro|Visual Basic Editor) to pop up the Visual Basic Editor.

      <LI>Press Ctrl+g (or choose View|Immediate Window) to open the "Immediate" (command) window.

      <LI>Type FindKey(wdKeyReturn).Clear in the Immediate window and press Enter to run that command

      <LI>To illustrate that the command worked, type ?FindKey(wdKeyReturn).Command and press Enter. The cursor should drop down an extra line (see below graphic).
    You might need to preface these commands with one of the following to ensure that the changes are made in the appropriate template:

    CustomizationContext = NormalTemplate {I believe this is the default}
    CustomizationContext = ActiveDocument.AttachedTemplate
    CustomizationContext = Templates(FullTemplatePathAndName)

    (Note to self: remember that the wdKey constants are listed in the Object Browser!)
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