We're running WinNT4 and Office97 with Outlook2000. I have a user who has no visible categories, when trying to insert ClipArt into eg Word or PowerPoint. The window opens, and the message comes up about no matching clips found (as if a search had failed). Although the categories aren't shown, the ClipArt images are still there; and are returned if you do search for something. I've tried the following, with no effect, and would be grateful for any suggestions, magic wands or Starbucks coffees!
Upgraded NT Service Pack to 6a. Re-run Office 97 Service Release 2b. Deleted all copies of artgal50.mmc. Taken the Recover/Compact/Restore options in Clip Gallery (as the user). Run artgalry.exe to re-register it.