I have a remote user (DSL line) that is experiencing a potential problem (a problem to him). Every time he clicks on a message w/ an attachment, Outlook appears to download the attachment before viewing the text of the message. While this download is taking place, Outlook is 'not responding' (busy) & won't allow any other Outlook based actions to take place.

Once the message is displayed on his screen and he goes to view the attachment, Outlook re-downloads the attachment before viewing it.

I've searched high and low & can't find any info about this...

The server is Exchange Server 5.5 Server SP4 (Enterprise) running on NT 4 SP6a, client is Outlook 2000 SR-1 running on Windows 2000 SP1.

Any assistance would be greatly appreciated.