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  1. #1
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    Dec 2001
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    Saving as HTML to fix corruption (Word 2000, SR1)

    I have a series of docs that used to be part of a Master Document. Lots of graphics, numerous pages. The heading numbering got bad (when you copy into a new document using the same template - or another template -- the numbers often drop off the heading levels). Heading numbering in our templates has always worked fine -- the problem is these docs. From the articles I've read on Master docs and "Word's numbering explained by John McGhie, I realize this problem is only going to get worse if I don't fix it now.

    I can't get the docs to save as HTML; Word quits on me everytime -- The HtML file it leaves has nothing in it. I've removed graphics, changed the heading levels to other styles built on body text that have no numbering, copied pieces into new docs (no section breaks included). I figure heading numbering isn't the only thing wrong here. Does anyone know anything else I can do? Any help will certainly be appreciated.

    Nancy Potter

  2. #2
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    Jul 2002
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    Re: Saving as HTML to fix corruption (Word 2000, SR1)


    I used to spend lots of time trying to figure out how to "uncorrupt" documents. Have used the "copy everything EXCEPT for the last paragraph mark and copy into a new empty document" approach - and that has worked from time to time. On other occasions I have had to copy and paste paragraph by paragraph into a new document, save, then try the action that would cause the corruption to raise its ugly head. That was tedious, but it also worked. Now I use a tool named CrossEyes - by Levit & James ( and am very happy with it. I don't work for L&J - I work for a law firm. We just finished a WP to WordXP conversion that went superbly, and we used Levit & James' products.

    Perhaps they offer a demo download and you can give that a try?

    Good luck!


  3. #3
    5 Star Lounger
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    Dec 2000
    Calgary, Alberta, Canada
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    Re: Saving as HTML to fix corruption (Word 2000, SR1)

    Nancy, in the last few months, this "trick" (not sure if that is what it is) has saved a couple of my colleagues from seemingly corrupt documents. If you open the document and save it in RTF format, then close it (in RTF format), then open the RTF format and save as a .doc format. Not sure if this will work for you, but it did work for a couple of my colleagues. HTH <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    Ron M

  4. #4
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    Dec 2001
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    Re: Saving as HTML to fix corruption (Word 2000, SR1)

    Thanks for the suggestion. I know saving as RTF won't work in this case. Went to and we're going to give it a try.

    Does anyone use anything else to fix corrupt documents (and how does it work)? Thanks. Nancy

  5. #5
    Super Moderator macropod's Avatar
    Join Date
    May 2002
    Canberra, Australian Capital Territory, Australia
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    Re: Saving as HTML to fix corruption (Word 2000, SR1)

    Hi Nancy,

    As a last resort, you could save the documents as text files - that gets rid of everything except the text & para markers. You'd lose all formatting, and headers & footers will probably just be stuck on the end of the file, but whatever's causing the problem will have gone too. You could then re-open this files in Word and re-do the formatting etc.

    Whether you should go down this path really depends on whether it'll take longer to fix things up this way than it would to find and implement another workable solution.


    Paul Edstein
    [MS MVP - Word]

  6. #6
    Uranium Lounger
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    Dec 2000
    Los Angeles Area, California, USA
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    Re: Saving as HTML to fix corruption (Word 2000, SR1)

    Hi Nancy:
    Here's a set of tips that I got from the KB one time (unfortunately, I didn't copy the URL):
    Corrupt Document: Troubleshooting
    To rule out other factors, use the following troubleshooting steps:

    1. Check for similar behavior in other documents.
    2. Check for similar behavior in other programs.
    3. Take the file in question to another computer and attempt to duplicate the behavior.
    4. Use a different printer driver and attempt to duplicate the behavior.
    5. Rename any templates attached to the document and attempt to duplicate the behavior.
    6. Change other system components (such as video drivers or fonts) and attempt to duplicate the behavior. For example, if you are using an OEM version of a video driver, switch to a Microsoft Windows video driver using the Windows Setup program.
    7. Disable any third-party programs that are running (such as terminate- and-stay-resident programs [TSRs], font managers, screen savers, and system shells), and then attempt to duplicate the behavior.

    If the problem occurs only with a single document after you perform these steps, your document
    has probably been damaged.
    Things to Try If the Document Will Open
    Convert the File to Another Format, Then Convert It Back to Word
    This is the easiest and most complete document recovery method; always try it first. Save the file in RTF file format; this format preserves the formatting in your Microsoft Word for Windows document. After you save the file in RTF format, re-open the document in Word for Windows, and convert it from RTF. If this method succeeds, the file corruption is removed during conversion. If the corruption persists after you save the file in RTF file format, try saving the file in the following file formats:

    Other word processing formats
    Text Only

    NOTE: Saving files in Text Only format frequently corrects the document corruption problem; however, all document formatting is lost. This method requires more reformatting; therefore, use it only after other file formats fail to correct the problem.
    Copy Everything Except the Last Paragraph Mark to a New Document
    Copy the Undamaged Portions of the Document to a New Document
    Sometimes you can determine the location of file corruption in your document. In such cases,
    copy everything except the damaged portion to a new file, and then use the following steps to
    reconstruct your document:

    1. After you copy the undamaged portions of your document to a new file, save a copy of the damaged document in Text Only format.
    2. Open the Text Only file. Copy the text from this file and paste it into the file that contains the undamaged portion of your document.
    3. Reformat the sections you pasted in step 2, and then save the recovered document.
    Things to Try If the Document Will Not Open
    Open the Damaged Word Document in Draft Mode
    To switch to draft mode in Word, use either of the following procedures:

    On the View menu, click Normal. On the Tools menu, click Options, select the View tab, and select the Draft Font option.

    -or- For Word 6.x and 7.x, run the following macro to turn off screen updating, open your damaged document, switch to draft mode, and then reactivate screen updating:

    Sub Main
    ScreenUpdating 0
    FileOpen .Name = "<path>Filename.doc"
    ' include the path and substitute your file name
    ToolsOptionsView .DraftFont = 1
    End Sub

    NOTE: In this macro, substitute the name of your damaged document for the "Filename.doc" argument text.

    Using this macro may enable you to open documents that you cannot otherwise open due to damage that affects printer setup, page layout, or screen updates in Word. For example, if a general protection (GP) fault occurs in Word before the document is opened, you may be able to avoid the GP fault by opening the document using the above macro.
    Insert the Document as a File in a New Document
    The final paragraph mark in a Word document contains information about the document. If the document is damaged, you may be able to retrieve the text of the document if you can omit this final paragraph mark.

    You may need to reapply some section formatting to the last section of the document.
    Open the File by Linking to It
    This method works for Word 2.x and 7.x (not 6.x) For more information see the note at the bottom of this method.

    If the "Insert the Document as a File in a New Document" (Method 2) doesn't work, try this method. This method allows you to access the document without bringing over the final paragraph mark. In addition, when you create a link, part of the header information is not read.

    This method allows you to open the file if this part of the header or if the final paragraph mark is in the damaged area of the document.

    Use the following steps to link to a "good: file (a file that has not been corrupted) and then change the link to point to the damaged file:

    1. Create a new document. In the new document, type "This is a Test." & save the document.
    2. Copy the text to the clipboard.
    3. Open a new document & click Edit|Paste Special.
    4. Select either Unformatted or Formatted text, and click Paste Link.
    5. On the Edit menu, click Links. The Links dialog box is displayed.
    6. Select the file name of the first linked document and click Change Source. The Open dialog box appears and asks which document you want to change the link to.
    7. Select the document you can no longer open and click Open.
    8. Click OK in the Links dialog box. The data/text from the damaged Document will appear (provided there was any recoverable data/text).
    On the Edit menu, click Links, and click Break Links.

    You can now reformat and save the recovered text.

    NOTE: If you are using Word 6.x, try the following steps:

    1. Create a new document. In the new document, type "This is a test" & save the document.
    2. Select the text and click Copy on the Edit menu.
    3. Press the right arrow on the keyboard to deselect the text. This will put your insertion point on the next line & click Edit|Paste Special.
    4. Select either Unformatted or Formatted text, and click Paste Link.
    5. To display the field codes, press Alt+F9. The field code will resemble the following: {LINK Word.Document.6 "C:MYDOCSTEST.DOC" "DDE_LINK3" a r * MERGEFORMAT}
    6. Modify the path to the document in the field code to be the path to the corrupted document.
    7. Delete the "DDE_LINK#" from the field code (including the quotation marks).
    8. Position insertion point inside the LINK field.
    9. Press F9 to update the field.
    10. Press ALT+F9 to view the results of the field.
    11. To unlink the field and to convert the field to text, press CTRL+SHIFT+F9.
    Open the File in WordPad or Microsoft Write
    When you cannot open a damaged document in Word for Windows (usually because of corruption in the file header), you can strip out the file header and open the file as Text Only. When you strip the header information, all formatting is lost. This method strips out the file header information.
    1. Start Microsoft WordPad or Write. (In Windows 95 click Run on the Start menu, type

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