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  1. #1
    Star Lounger
    Join Date
    May 2002
    Charlotte, North Carolina, USA
    Thanked 0 Times in 0 Posts

    Unable to delete msg using delete on keyboard (2002 XP)

    We have a few users who yesterday all of a sudden were unable to use the delete key on the keyboard to delete messages. They could use the X on the toolbar or any other method to delete, just not the keyboard. We thought maybe it was the keyboard and replaced that, but it didn't help. We then discovered that the delete key works in every application except to delete messages in Outlook. Any ideas would be appreciated!

  2. #2
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Silicon Valley, USA
    Thanked 94 Times in 90 Posts

    Re: Unable to delete msg using delete on keyboard (2002 XP)

    Could someone have enabled a protective policy that was downloaded at logon? Check the Policies keys in the registry (I can't point you to any particular one, but the multiple users tends to point in this direction).

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