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  1. #1
    New Lounger
    Join Date
    Sep 2003
    Thanked 0 Times in 0 Posts

    Identities problem (OE 6)

    A friend of mine installed MSN version 8 but she prefers to get her email in Outlook Express. Trouble is, she can't open Outlook Express now. When she clicks on the OE icon in the Quick Launch bar, she gets an Identity log on box. She has never created any identities so there is nothing in any of the fields for her to enter an Identity and when she tries clicking the 'Manage identities' choice, nothing happens.

    She can't get past this and into Outlook Express at all. We have tried reinstalling Internet Explorer but this did not solve the problem.

    Because she uses Windows Me, we tried to do a Restore operation but there were no restore points at all, so that didn't work either.

    Can anybody help with this?

  2. #2
    Super Moderator
    Join Date
    Dec 2000
    Renton, Washington, USA
    Thanked 4 Times in 4 Posts

    Re: Identities problem (OE 6)

    She has to CALL MS and convince them to convert the MSN Explorer mail to OLE. By installing this new version and using the "ButterFly" to get to MSN converts the email to the internet type (hotmail) type.

    Good luck.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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