as well as making sure that your profile is up-to-date. Not sure that it is ? Edit your profile from here.

Why ?

It may be necessary for you to log in to the lounge after the lounge upgrade, in other words, your lounge cookies may not be recognised after the upgrade.

The password recovery system only works if you have a current and valid email address.

If you are using a spam filter, make sure that email from is whitelisted/authorised !