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  1. #1
    New Lounger
    Join Date
    Mar 2004
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    Unable to open xls.lnk files (2000, xp, 2003)

    I'm not sure if this is an Outlook issue or a Windows issue. I know
    it is not the Outlook Security Patch. I've been receiving report from
    people who were unable to open files with a double extension -
    myfile.xls.lnk for example. They are getting the error message:

    "Windows cannot open this program because it has been prevented by a
    software restriction policy. For more information, open Event Viewer
    or contact your system administrator"

    Everyone thought it was a result of the Outlook Security Patch but I
    get the same error and I have the security patch turned off completely
    - for example I can open .exe files and use a script to send e-mails.

    Further investigation showed me that if I attempt to open a file with
    a double extension from any directory with the format Cocuments and
    SettingsmyloginLocal SettingsTemporary Internet FilesOLK*, I get
    the same restriction error. Does anyone know a workaround to this
    problem? I checked with our admin and he hasn't set such a policy.


    Ken Franklin

    I did look in the Event View and here is the text of the warning. The
    link they provided did not give any further information.

    Access to Cocuments and SettingsmyloginLocal SettingsTemporary
    Internet FilesOLK52Shortcut to 2004MarDocCnts xls.lnk has been
    restricted by your Administrator by location with policy rule
    {dda3f824-d8cb-441b-834d-be2efd2c1a33} placed on path Cocuments and
    SettingsyourloginLocal SettingsTemporary Internet FilesOLK*

    For more information, see Help and Support Center at

  2. #2
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Silicon Valley, USA
    Thanked 94 Times in 90 Posts

    Re: Unable to open xls.lnk files (2000, xp, 2003)

    It sounds like Group Policy implemented, perhaps, from a general security template that no one examined in detail, completely independent of the stand-alone behavior of Outlook. Check the local registry's Policy keys and see if you find it there.

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