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  1. #1
    Star Lounger
    Join Date
    Jan 2001
    Thanked 0 Times in 0 Posts

    Word is not creating a (Word 2003)

    When creating a new toolbar and macro for a user, we noticed that, after closing and re-opening Word, the toolbar/macro was not there. We checked the File Locations in Tools - Options to be sure it was pointing to the correct, but then found out that there was not a in that location. As a matter of fact, we couldn't find a anywhere on the c: drive (we do have our Windows folder settings to show hidden files/folders). We're not quite understanding how Word is not re-creating a when it's closed and re-opened. If it did this (and we could find it) we could copy what we needed from an older, backed-up normal. How is Word running without a to run from? How can we get Word to recreate a normal so we can start fresh? Help!

  2. #2
    Plutonium Lounger
    Join Date
    Mar 2002
    Thanked 31 Times in 31 Posts

    Re: Word is not creating a (Word 2003)

    When there is no, Word will run with the built-in settings until you change them. It might be a good idea to turn on "Prompt to save" in the Save tab of Tools | Options... - you'll be notified when Word tries to save changes to
    If Word never creates or saves even though you have changed something that ought to be stored there (toolbar customizations, styles, macros, ...), there might be an add-in interfering. Try the steps in Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word (97/2000),197827>Systematic Approach to Behavioral Problems in Word (97/2000)<!/post>.

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