I’ve been a big Zone Alarm fan since you first introduced me to it. That is until a simple upgrade turned into two weeks of "unable to access the Internet Hell".
After replacing my DSL modem (no Help) and finally reformatting & reinstalling Win 98 SE, I discovered the little gem below on Microsofts help site under "unable to access the internet". Check out what you have to go through to make sure that ZoneAlarm and its underlying TrueVector service are not running
1. What do I need to know before uninstalling or upgrading ZoneAlarm or ZoneAlarm Pro?
To upgrade ZoneAlarm or ZoneAlarm Pro, it is not necessary to uninstall your current version of ZoneAlarm or ZoneAlarm Pro.
– Step 1. The most important step in uninstalling or upgrading is to make sure that ZoneAlarm and its underlying TrueVector service are not running. If TrueVector is left running, certain files may not be removed or replaced. Note that shutting down ZoneAlarm from the system tray icon only shuts down the user interface.