Phone calls from knowledgeable strangers

Kathleen Atkins

Imagine Lounge member Cmptrgy’s frustration: A friend turned her computer over to phone scammers less than a week after he’d restored her troubled system to a good-as-new state.

She wasted $200 and four hours, all because strangers told her they were from Microsoft Technical Support. She was “warned” that she had 30,120 infections — which they could fix.

Cmptrgy brought the story to the Security & Scams forum, where fellow Lounge members pondered the psychology of social engineering.

The following links are this week’s most interesting Lounge threads, including several new questions for which you might have answers:

Office Applications    
General Productivity Migrating from Office 2003 to 2010 *
Word Processing Tables, borders, and photos don’t fit perfectly
Spreadsheets Hiding balance in unused rows *
Databases Trigger event when next/previous record is clicked on form?
Visual Basic for Apps Excel worksheets: How to know whether password is needed? *
Microsoft Outlook Removing junk emails
Non-Outlook E-mail Windows Essentials 2012 updated
Other MS Apps OneNote 2010: Adding highlighter to Quick Access Toolbar
General Windows Network is busy; please try again
Windows 8 Don’t want SkyDrive or OneDrive
Windows 7 Windows XP to Windows 7 *
Windows Vista Accessing Vista Start menu folder
Windows XP Font-size issue after reinstall *
Windows Servers Urgent! Changing Exchange Server domains
Internet Explorer MS tools to protect IE 9 and 10 until 3/11 Patch Tuesday
Third-Party Browsers Firefox freezes only when viewing HuffPost
Application Servers Trouble changing SharePoint homepage
Networking Preventing home-network intrusions
Software Development
Windows Programming Recently modified files script
Other Technologies
Security & Scams Fake Microsoft “saves” day *
Maintenance Recommend system-image software? *
Hardware CD/DVD drive vanishes after sleep
Graphics/Multimedia View and copy video files from Sony camcorder?
Other Applications RoboForm won’t access Windows Secrets *

* starred posts: particularly useful

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All Windows Secrets articles posted on 2014-02-27:

Kathleen Atkins

About Kathleen Atkins

Kathleen Atkins is the Windows Secrets associate editor. She's also a freelance writer, editor, and photographer. Prior to joining Windows Secrets, she worked at Microsoft Press.