Norton software conflicts with Windows XP SP3

Susan bradley By Susan Bradley

Antivirus software from Symantec Corp. may cause the installation of Service Pack 3 for XP to corrupt the Windows Registry by adding unnecessary keys.

Symantec advises users to disable the SymProtect security feature of its products before applying XP SP3.

A Registry fix is needed by the latest XP patch

The latest in the continuing series of problems related to Windows XP Service Pack 3 involves Symantec’s Norton AntiVirus. The company recommends that users disable the program’s self-protection feature before installing XP SP3.

In a post to Norton’s support forum, Symantec senior SQA manager Reese Anschultz suggests that customers disable the SymProtect feature found in various Symantec security products:

To do this in Norton Internet Security 2008 and Norton AntiVirus 2008, uncheck Turn on protection for Norton products on the Options pages of these programs prior to installing XP SP3. Once the service pack is in place, return to the Options page and re-enable this setting.

In Norton SystemWorks 2008, open the Advanced Options under Settings, click Next, choose Norton SystemWorks Options, and select the General tab. Uncheck Turn on protection for my Symantec product.

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Susan Bradley

About Susan Bradley

Susan Bradley is a Small Business Server and Security MVP, a title awarded by Microsoft to independent experts who do not work for the company. She's also a partner in a California CPA firm.