What you should know about Windows’ Event Viewer

Woody leonhard By Woody Leonhard

Most of the Windows utilities we talk about in the Windows Secrets Newsletter help you work faster or better or smarter, but Windows Event Viewer doesn’t fall into that category.

A powerful diagnostic tool, Event Viewer is now being used by online support scammers who make big bucks preying on people’s fears.

As I explained in my Feb. 3 Top Story, scammers are cold-calling people in North America, Europe, Australia, and other locations, claiming to be Windows support technicians — in some cases, gaining access to users’ PCs and personal information.

The con I discussed back in February described how a caller, possibly from India, contacted a Windows Secrets reader in the U.S. and claimed to be working on behalf of Microsoft support. My reader had posted a support question on what he thought was a Microsoft site. It was a very good con: the scammer knew the reader’s name, phone number, and the fact that he was having a problem with Windows XP. He cleverly convinced the reader to open Event Viewer and look at all the red and yellow flags indicating a malware attack. The con almost worked.

Of course, any phone call to a household in North America stands a good chance of striking pay dirt when the topic is some sort of Windows problem. Call ten people in your town at random, and say you’re calling on behalf of Microsoft (and sound like you know what you’re talking about), and I bet at least one or two of your neighbors will take you up on the offer. In my neck of the woods, it would probably be closer to nine out of ten.

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All Windows Secrets articles posted on 2011-10-27:

Woody Leonhard

About Woody Leonhard

Woody Leonhard is a Windows Secrets senior editor and a senior contributing editor at InfoWorld. His latest book, the comprehensive 1,080-page Windows 8 All-In-One For Dummies, delves into all the Win8 nooks and crannies. His many writings tell it like it is — whether Microsoft likes it or not.