You can connect to another PC or let someone connect to your PC to troubleshoot a problem.
Do you play the role of tech support for your family and friends, trying to help them when they have a problem in Windows? Or do you sometimes bump into trouble on your own PC and need to rely on someone else to help you through it?
Either way, one handy feature you can use in any version of Windows from XP to 10 is Remote Assistance. Through Remote Assistance, you can connect to someone else’s PC (with that person’s permission, of course) and you can allow connections to your own computer. The goal is to let you or another person connect to another PC in an attempt to diagnose and fix whatever is troubling it. But since Remote Assistance requires the permission of the PC’s owner, it’s a safer option to use over the standard Windows Remote Desktop feature.
Let’s go over how to set up and use Remote Assistance.
First, sign into the computer on which you want to allow Remote Assistance connections. Open Control Panel. Type the word remote in the search field in the upper right corner. From the list of results, click on the link to Allow remote access to your computer. In the Remote Settings tab of the System Properties window, enable the checkmark to “Allow Remote Assistance connections to this computer” if it’s not already checked.