No operating system is perfect — and one of the most persistent questions for any operating system may be, “Something is broken — how can I figure out what?” Windows has built-in troubleshooters — but the experience of using them in Windows 10 is much different than in prior operating systems.
To understand how, let’s look at the way things worked in pre-Windows 10 operating systems. One of the things Microsoft included in the Control Panel of Windows 7 and its two successors is a collection of built-in troubleshooters.
Troubleshooters in Windows 7
The idea behind these troubleshooting tools was to help end users solve basic problems with their systems. As you can see in the screenshot above, different categories helped users find the right tool. The various groups had some crossover because some items for troubleshooting involved both hardware and networking such as printers.
In Windows 7 and 8.1, there were a total of 25 troubleshooters in the Control Panel’s Troubleshoot Computer Problems listing.