No results coming up when you run a search in Microsoft Outlook? Here are several ways you can troubleshoot and hopefully fix such a problem.
Are you coming up empty when you search for messages in Microsoft Outlook? The search feature does have a way of going on the fritz every now and then. The issue sometimes lies within the Windows search indexing, which sometimes stops working properly. But other factors can impact Outlook searches. The problem becomes obvious when you run a search for messages that you know are in your mailbox, but Outlook says it couldn’t find anything. You may not be able to find the specific cause of the glitch, but there are several ways you can try to resolve it. You can remove Outlook from the search index and then add it back. You can rebuild the search index. You can scan your PST file for errors. And if all else fails, you can create a new PST file.
I recently bumped into search problems in Outlook. When typing the name of a person or subject or other criteria in the Search Current Mailbox field, I’d get nada in return. And I knew I should be seeing some results in response to my search. So, clearly the search feature was not working. I ran through several steps from minor to major until eventually the problem was resolved. So, what did I do? Let’s go through the process.
First, I use Outlook 2016, but the steps I cover here apply to previous versions of Outlook as well. The steps also are the same whether you’re using the packaged, one-time priced version of Microsoft Office or the subscription-based Office 365 as it’s the same product, just sold differently.
To start, you want to make sure all the necessary options and settings are enabled properly in the Outlook search. To do this in Outlook, click on the File menu and then select the Options command. At the Outlook Options window, click on the Search item.