Having difficulty getting Office 365 to behave? These tips and tricks can help.
You use or are trying to use Microsoft Office 365 but are running into problems with it. Maybe it’s not activating properly. Perhaps it’s installed and activated, but a specific program such as Outlook isn’t working right. What can you do?
One option for activation issues is to run a tool called the Activation Troubleshooter. For those issues and other problems, you can always try to run a repair or reinstall of Office 365. Another move to use a free program from Microsoft named Microsoft Support and Recovery Assistant for Office 365. Also known as SaRA, the Support and Recovery Assistant runs a series of tests to look for glitches and maladies in Office 365. If it finds something amiss, the program can try to fix the issue or tell you how to fix it yourself.
The one limitation with SaRA is that it works only with accounts that use Office 365 on the backend, such as Office 365 for Business or Education. Office 365 for Home and Outlook.com aren’t supported. If you use Gmail, Yahoo Mail, your ISP’s email, or some other service on the backend, SaRA can’t help. I use Office 365 on the backend for one of my client accounts, so in that case, SaRA can come in handy.
In my previous article on How to Find and Fix Problems in Microsoft Office, I covered troubleshooting steps for all versions of Office, both the one-time purchase edition and the subscription-based model. For this article, I’ll focus strictly on Office 365.